REFUND POLICY
Refund Policy
How payments work, and the 3 days in which you can ask for a refund or cancel.
What you are paying for
You pay for the service and the amount agreed with our team, as set out in your proposal, invoice or written agreement. By paying, you agree to this policy and to our Terms of Use.
How payment works
Card payments are processed by Stripe. Your card details go directly to Stripe and never reach our systems. Stripe emails your receipt.
The 3 day refund window
You can ask for a refund, or cancel the service, within 3 days (72 hours) of your purchase. The 3 days start at the time shown on your payment receipt.
After the window
Once the 3 days have passed, the service is treated as delivered and accepted under our Terms of Use, and no refund of any amount is available, in full or in part.
Financing and pay-later options
The same window applies if you pay through a financing or buy-now-pay-later provider such as Klarna, Afterpay, Zip or similar. It starts when your financing is approved and the purchase is made. After it closes, no cancellation or refund is available, and you remain responsible for repaying the provider under your agreement with them.
How to ask for a refund or cancel
Email [email protected] within the window with your name, the email you paid with, your payment reference, which is shown on your receipt, and the reason. A request is on time if it reaches us within the 3 days. Approved refunds go back to the card or financing account you paid with, and banks usually show them within 5 to 10 business days.
Disputes
Please contact us before raising a chargeback or dispute with your bank or financing provider. Most payment questions are resolved faster directly.
Last updated October 30, 2026. See also our Terms of Use, Privacy Policy and Refund Policy.
A CLEARER VIEW
Your next move starts with a clearer view.
Tell us what you want to improve, what is getting in the way, or what you want to build. We will help you explore a practical path forward.